Guest Relations Agent

We are looking for a professional and guest-oriented Guest Relations Agent to join the team of a prestigious luxury hospitality group for a new opening in Dubai. The ideal candidate will ensure every guest feels welcomed, valued, and cared for throughout their stay, enhancing the overall luxury experience.

Responsibilities:

• Welcome and assist guests upon arrival and departure, providing personalized attention;

• Handle guest inquiries, special requests, and complaints with discretion and professionalism;

• Coordinate with internal departments to ensure seamless and memorable guest experiences;

• Maintain accurate guest records and ensure compliance with hotel procedures;

• Monitor guest satisfaction and proactively address any issues to exceed expectations.

  
  

Requirements:

• Previous experience in guest relations, front office, or luxury hospitality;

• Excellent communication, interpersonal, and problem-solving skills;

• Strong knowledge of hotel management systems and reservation software;

• Guest-focused, detail-oriented, and able to perform efficiently under pressure.

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If you are passionate about delivering exceptional guest experiences and eager to be part of a luxury new opening in Dubai, we would love to hear from you.

We are an equal opportunity employer. All qualified applicants will be considered regardless of gender, background, or personal characteristics.

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